FREQUENTLY ASKED QUESTIONS (FAQ)

You can easily place an order by following the steps below.

1- Browse the products you like from our menu, including the latest items on our homepage.

2- Select the appropriate size for the product you want to purchase and click the “Add to Cart” button. (You can use the “Size Chart” section on the product detail page to find the most suitable size for you.)

3- After adding the products to your cart, click the “My Cart” icon located in the top right corner of the screen.

4- Click the “CHECKOUT” button to continue.

5- Fill in the shipping address accurately and completely. Select your preferred payment method and complete the required information. Click the “Complete Order” button. Your order has now been placed successfully. Enjoy your purchase!

Yes, you can place an order without creating an account. Simply add the products you wish to purchase to your cart and select “Continue as Guest” during the checkout process.

You can follow the updates about your order through the email address and phone number you provide during checkout. However, we recommend creating an account to easily track your orders.

You can check the status of your order by:

• Clicking the “ORDER TRACKING” button on the homepage
• Logging into your account and selecting the “My Orders” section

For shipments within Türkiye, we work with the following shipping companies:

- Yurtiçi Cargo

- UPS

- Hepsijet

You can view all our products and their prices on our website.

www.retrobird.com.tr

We deliver across Türkiye via cargo with payment options including cash on delivery, credit card, and bank transfer.

You can contact us regarding any question about our business or products.

You can send us a DM through social media or contact us via phone or WhatsApp at:

0544 270 80 91

Phone working hours:

Monday - Friday : 09:00 - 18:00

Saturday : 09:00 - 14:00

Sunday : Closed

You can review our return policy.

Return Policy

Products must be returned within 15 days after delivery. Items must be unused and with original tags attached.

Return shipping costs are the responsibility of the customer. For exchanges or returns, you may contact our WhatsApp support line.

WhatsApp: 0544 270 80 91

Yes, exchanges are available.

Products must be returned within 15 days after delivery. Items must be unused and with original tags attached.

Shipping costs for exchanges are the responsibility of the customer.

Please contact our WhatsApp customer service for exchange requests.

Shipping costs may vary depending on the delivery country and the shipping company you choose. You can see the exact shipping cost during the address step and payment page while placing your order.

Yes, we offer cash on delivery for your convenience.

Yurtiçi Cargo: Cash payment option at the door

UPS Cargo: Cash and credit card payment options at the door

An additional service fee is applied for cash on delivery orders.

If all products in your order are ready for fast shipping, your order will be prepared and delivered to the cargo company within 24 hours.

If some products require supply, the shipping time may vary.

New products are added to Retrobird.com.tr every day. We also restock popular items that are out of stock.

You can use the “Notify Me When Available” option on the product page to receive a notification when the item is back in stock.

All products available for online purchase are limited to the stock displayed in our online store. Store stock may differ.

Yes. Items added to your cart are not reserved until the purchase is completed. Therefore, they may run out of stock.

Yes. All products available on retrobird.com.tr are also available in our store.

You are always welcome to visit our store to see and try the products.

Contact

Cargo companies deliver between 09:00–18:00 on weekdays and 09:00–13:00 on Saturdays.

There are no deliveries on Sundays or public holidays.

We ship to more than 100 countries worldwide.

If your country is not listed during checkout, you can contact us at:

[email protected]

Please make sure to collect your package from the branch within 2 days if it cannot be delivered to your address, otherwise it may be returned to us.

Shipping fees are determined by the shipping service itself, so there is no difference whether the package is delivered to your door or collected from the cargo branch.

Your order will be shipped according to the estimated delivery times of the purchased products.

You will receive an email notification once your order is shipped.

If your cart does not contain products restricted from installments, you can use installment payment options depending on your bank.

No. Your credit card information is never shared with us and we do not store card details.

Yes, it is completely secure. Our website uses EV SSL encryption, ensuring maximum security with 128-bit encryption.

Yes. During checkout you can choose the “Bank Transfer” payment option.

Please include your order number in the transfer description.

If you encounter a technical issue during checkout, please contact our support team.

Contact

You can update your membership information by visiting the “My Account” page.

To permanently delete your membership, go to the “My Account” page and click the “Delete My Membership Information” button.