Distance Sales Agreement
ARTICLE 1 PARTIES
1.1-SELLER
Title
: Retrobird
Address
: Caferağa Neighborhood, Moda Street No. 28/B, Kadıköy / Istanbul
Phone
: 0544 270 80 91
Email address
: [email protected]
1.2-BUYER
Name/Surname/Title
:
Address
:
Phone
:
Email address
:
ARTICLE 2 SUBJECT
The subject of this agreement is the determination of the rights and obligations of the parties, in accordance with the provisions of Law No. 6502 on the Protection of Consumers, regarding the sale and delivery of the product(s), the code, name, quantity, and sale price of which are specified in Article 3.1, ordered electronically by the CUSTOMER through the website retrobird.com.tr.
ARTICLE 3 DETERMINATION OF MATTERS RELATED TO THE PRODUCT SUBJECT TO THE AGREEMENT, PAYMENT, AND DELIVERY
3.1-PRODUCTS
The essential characteristics of the goods or services are available at retrobird.com.tr.
The prices listed and announced on the website are the sale prices. Announced prices and promises remain valid until updated or changed. Prices announced for a limited period remain valid until the end of the specified period.
All taxes related to the goods or services subject to the Agreement are included in the sale price.
3.2-DELIVERY METHOD AND PLAN
Delivery Address
:
Person to be Delivered To
:
Invoice Information
:
Shipment of the products will begin within 2 business days at the latest after the product has been supplied by Retrobird.
3.3 DEFAULT INTEREST
Since payment shall be made in cash or by credit card, no default interest shall be applied by the SELLER.
ARTICLE 4 GENERAL PROVISIONS
4.1) The BUYER declares that they have read and are informed about the essential qualities of the product subject to the agreement, the sale price, payment method, and preliminary information regarding delivery on the website retrobird.com.tr.com, and that they have given the necessary confirmation electronically. By electronically confirming this Preliminary Information, the BUYER also confirms that, prior to the conclusion of the distance contract, they have obtained accurately and completely the address, the essential characteristics of the ordered products, the price of the products including taxes, and the payment and delivery information that must be provided by the SELLER to the BUYER.
4.2) The product subject to the agreement shall be delivered to the BUYER or to the person/organization at the address indicated by the BUYER, within the period specified in the preliminary information on the website, depending on the distance of the BUYER’s place of residence for each product, provided that it does not exceed the legal period of 30 days.
4.3) The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.
4.4) The SELLER is responsible for delivering the product subject to the agreement complete, undamaged, in accordance with the qualifications specified in the order, and together with warranty certificates and user manuals, if any.
4.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit approval before the expiry of the contractual performance obligation.
4.6) If the SELLER is unable to fulfill its contractual obligations because it becomes impossible to fulfill the order for the product or service subject to the order, it shall notify the consumer before the expiry of the performance obligation arising from the contract and refund the total amount to the BUYER within 10 business days.
4.7) Electronic confirmation of this Preliminary Information Form is required for delivery of the product. If, for any reason, the product price is not paid or is canceled in bank records, the SELLER shall be deemed released from the obligation to deliver the product.
4.8) If, after delivery of the product, the credit card belonging to the BUYER is unlawfully or improperly used by unauthorized persons in a manner not caused by the BUYER’s fault, and if the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER shall be obliged to return the product to the SELLER within 3 days, provided that it has been delivered to them. In such case, shipping expenses belong to the BUYER.
4.9) If the SELLER cannot deliver the product subject to the agreement within the specified period due to force majeure or extraordinary situations such as adverse weather conditions preventing transportation or interruption of transport, it is obliged to notify the BUYER. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the agreement with an equivalent if any, and/or postpone the delivery period until the preventing circumstance disappears. If the BUYER cancels the order, the amount paid shall be refunded to them in cash and in one lump sum within 10 days. In payments made by the BUYER via credit card, the product amount shall be refunded to the relevant bank within 7 days following cancellation of the order by the BUYER. Since the reflection of this amount to the BUYER’s accounts after being refunded to the bank is entirely related to the bank’s transaction process, the BUYER accepts in advance that it is not possible for the SELLER to intervene in any way in possible delays and that it may take on average 2 to 3 weeks for the amount refunded by the SELLER to the credit card to be reflected in the BUYER’s account by the bank.
ARTICLE 5 PAYMENT REFUND PROCEDURE
You may send the product you wish to return, together with the two copies of the invoice belonging to the product, by indicating the return on the reverse side of the invoice, within 14 days from the date of delivery.
Shipping Fee Schedule;
For orders over 1500 TL, the outbound shipping fee is covered by us.
In case of a partial return of orders over 1500 TL, the outbound shipping and return shipping fees are covered by us.
In case of a full return of orders over 1500 TL, the outbound shipping fee belongs to the customer, while the return shipping fee is covered by us.
For orders below 1500 TL, the outbound shipping fee belongs to the customer, while the return shipping fee is covered by us.
For exchange / return transactions, any outbound shipping deduction to be applied to the customer will be made in accordance with the shipping tariff stated above.
If delivery cannot be completed due to reasons caused by the customer (such as providing an incorrect address, not being available at the address, or canceling after the shipment has been dispatched), shipping fees shall again belong to the customer.
For hygiene reasons, returns are not accepted for jewelry, underwear subcategories, and products such as masks.
In order to track your return shipments, you may obtain your shipment code from the cargo company.
Return Conditions for Promotional Products
“Buy X Pay for Y” Campaign
In purchases made under the “Buy X Pay for Y” campaign, when X products are purchased, Y of those products are offered free of charge as part of the campaign.
In return transactions, the validity of the campaign is reassessed based on the number of products remaining after the return. The following situations apply:
-
If any of the products purchased under the campaign is returned and the remaining number of products falls below X, the campaign conditions shall be deemed invalid.
-
In this case, the price of the product(s) provided free of charge under the campaign shall be deducted from the amount of the product(s) to be refunded.
-
The remaining amount after offsetting shall be refunded to the customer. If no remaining amount exists, no refund shall be made; if the customer becomes indebted, the amount shall be requested from the customer.
Example:
If a total of 3 products are purchased under the “Buy 3 Pay for 2” campaign and one of them is returned, the remaining product quantity falls to 2, so the campaign condition is broken. Therefore, the price of the product offered free of charge is deducted from the refund amount and the return transaction is processed accordingly.
Special Campaign Conditions for Exchange Preference
Within the scope of campaigns valid during certain periods, our customers who meet the following conditions may benefit from certain rights:
Important Conditions:
Tiered Discount Campaign – Return and Exchange Conditions
Within the scope of the tiered discount campaign valid during certain periods, our customers benefit from the following discount rates according to the order of the products in their shopping:
-
-
%X discount on the product
-
-
%Y discount on the product
-
-
%Z discount on the product
Application in Case of Return
If any of the products purchased under the campaign is returned, the campaign conditions are reassessed. The following situations apply:
-
If the number of products decreases after the return, the discount rates applied to the remaining products are recalculated.
-
In addition to the returned product, the discount differences of the remaining products are also reflected in the refund amount.
-
Since the campaign structure is disrupted, the return transaction is carried out by taking into account not only the returned product, but also the total price advantage arising from the campaign.
Example:
The customer purchased 3 products within the campaign:
-
Product A: 1,000 TL → 10% discount → 900 TL
-
Product B: 800 TL → 20% discount → 640 TL
-
Product C: 600 TL → 30% discount → 420 TL
Total payment: 1,960 TL
If the customer wishes to return Product A:
-
Product A is accepted for return.
-
Since Product B will now count as the 1st product, its discount is reduced from 20% to 10% (80 TL difference),
-
Since Product C will now count as the 2nd product, its discount is reduced from 30% to 20% (60 TL difference),
-
By deducting the total campaign difference of 140 TL + the discounted amount of Product A (900 TL), the refund amount becomes 760 TL.
In Case of Exchange
-
In exchange transactions, the campaign structure is preserved. However, if the order and prices of the products change, the discount rates may be updated.
-
In situations falling outside the campaign, the return policy shall apply.
Free Shipping Campaign for Orders Above X TL
Free shipping is offered for purchases above a certain amount (for example, X TL). However, if a return transaction is made for orders benefiting from the campaign, the following rules shall apply:
If the total order amount falls below the campaign threshold of X TL after the return, the free shipping benefit becomes invalid.
In this case, the shipping fee initially covered by the system for dispatch shall be deducted from the refund amount and the transaction shall be completed accordingly.
The return transaction shall be recalculated by taking into account the validity of the campaign conditions.
Example:
The customer made a purchase of 1600 TL and benefited from the “Free Shipping on Orders Above 1500 TL” campaign.
If the customer later returns a product worth 200 TL, the remaining order amount becomes 1400 TL.
In this case, since the campaign condition is no longer met, the initial shipping fee (for example, 139 TL) is deducted from the refund amount and the remaining balance is refunded to the customer.
Other Campaigns
Return and exchange transactions for products purchased under a campaign are evaluated by taking the campaign conditions into account. If the campaign becomes invalid, the refund amount is recalculated according to the current situation.
RETURN SHIPPING CODE
You can access the page where we explain in detail how to obtain the shipping code by clicking here.
ADDRESS:
Caferağa Neighborhood, Moda Street No:28/B
Kadıköy/Istanbul
Returns from Stores
retrobird.com.tr and Retrobird mobile applications, returns of orders for which no discount amount has been applied may be completed instantly at our stores within 14 days.
For other return transactions, you may deliver your products to our stores and initiate your return process through our stores. Our stores will deliver the products you wish to return to our center as soon as possible, and your transaction shall be completed.
Our stores shall act as delivery points in this process and shall initiate the process regarding your return transactions.
Refund
Refunds for purchases made by credit card are made to the same credit card used for the purchase. Refunds cannot be made to a different credit card or in cash. Refunds to credit cards shall be reflected in your card account within 10 business days depending on your bank.
For your installment payments;
The entire refund amount is made by us to the bank of your credit card in a single transaction.
You may see the refund amount as a "positive balance" on your next statement. Your bank refunds the installment amount to your card over the same number of months as the installment plan you selected.
If any installment payment was made before the refund, your bank deposits the full balance of the installments you paid in the following month after the refund.
The refund period for payments made by debit card or credit card varies depending on the banks. You may obtain your payment information from your bank or check it through your account statement.
Refunds for payments made by bank transfer / EFT are repaid by bank transfer to the account to which the EFT or transfer belongs or to which it was sent.
The value of the gift voucher used for products on which a return transaction is made is not redefined to your account. Coupons granted during the campaign period cannot be used after the campaign ends.
Shipping-delivery fees are not refunded.
Customer Service
For style consultancy, anything you are wondering about regarding your orders, your questions about returns, and all matters related to Retrobird, you may reach us through the communication channels below.
Phone: 0544 270 80 91
Email: retrobird@retrobird.com.tr
In the event of a return of purchased products, the SELLER shall refund the entire amount collected in a single transaction to the credit card through which the payment was made. If the CUSTOMER purchased the product in installments, the bank shall also refund the payment to the CUSTOMER’s credit card in installments of the same number. If the return date does not coincide with the card’s statement date, 1 (one) refund shall be reflected on the card each month, and the CUSTOMER shall continue to receive the installments they had paid before the refund for as many months as the number of installments already paid before the refund, after the installments of the sale are completed, and these shall be deducted from their existing debts.
The CUSTOMER acknowledges and undertakes that they have read and accepted this procedure.
ARTICLE 6 RIGHT OF WITHDRAWAL
The BUYER may exercise the right to withdraw from the contract, without assuming any legal or penal responsibility and without giving any reason, by rejecting the goods within 14 (fourteen) business days from the date of delivery of the product to themselves or to the person/organization at the address they indicated, in distance contracts related to the sale of goods. In distance contracts related to service provision, this period begins on the date the contract is signed. Before the expiry of the withdrawal period, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer’s approval. Expenses arising from the exercise of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax, or e-mail within the 14 business day period, and the product must not have been used within the framework of the provisions of Article 5-e. In case this right is exercised,
a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product intended to be returned is issued to a corporate entity, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued.)
b) The petition specified while exercising the right of withdrawal,
c) The products to be returned must be delivered complete and undamaged together with their box, packaging, and standard accessories, if any.
d) The SELLER is obliged to refund the total amount and the documents putting the buyer under debt to the BUYER within 10 days at the latest from the date the notice of withdrawal reaches the SELLER, and to take back the goods within 20 days.
e) If there is a decrease in the value of the goods due to a reason arising from the BUYER’s fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages in proportion to their fault. Custom-sized and personalized products cannot be returned by the SELLER. Products requiring hygiene such as earrings cannot be returned by the SELLER. Products for which the withdrawal right is requested must be unused. Technological products whose package has been opened once cannot be returned by the SELLER.
f) If the amount required to use the Shopping Voucher issued by the SELLER falls below the threshold due to the exercise of the right of withdrawal, the Shopping Voucher amount benefited from within the campaign shall be canceled.
ARTICLE 7 AUTHORIZED COURT
In the implementation of this agreement, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade and the Consumer Courts at the place of residence of the BUYER or the SELLER are authorized. These are the authorities to which the buyer may apply.
If the order is completed, the BUYER shall be deemed to have accepted all terms of this agreement.
This Agreement has been made for commercial purposes.
SELLER
:
Retrobird
BUYER
:
DATE
: