Distance Sales Agreement




: Retrobird


: Caferağa mh. Moda Cd. No.28/B Kadikoy / Istanbul


: 0544 270 80 91

E-mail address

: [email protected]








E-mail address



The subject of this contract is the rights of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer regarding the sale and delivery of the product(s) that the CUSTOMER has ordered electronically from the website of retrobird.com.tr and whose code, name, quantity and sales price are specified in Article 3.1. and determination of its obligations.




The main features of the goods or services are available at retrobird.com.tr.

Prices listed and announced on the site are sales prices. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.

All taxes of the goods or services subject to the contract are included in the sales price.


Delivery address


Delivery Person


Billing Information


Product shipments will start within 2 working days at the latest after the product is supplied by Retrobird.


Since the payment will be made in cash or by credit card, no delay interest is applied by the SELLER.


4.1) The BUYER declares on the website of retrobird.com.tr.com that he has read and learned the preliminary information about the basic characteristics, sales price and payment method of the product subject to the contract, as well as the delivery, and has given the necessary confirmation in electronic environment. BUYER; By confirming this Preliminary Information electronically, the SELLER confirms that it has obtained the address to be given to the BUYER by the SELLER before the conclusion of the distance contracts, the basic features of the ordered products, the price of the products including taxes, payment and delivery information accurately and completely.

4.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated, within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period.

4.3) The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.

4.4) The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

4.5) The SELLER may supply a different product with the same quality and price, by informing the BUYER and by obtaining its explicit approval, before the contractual performance obligation expires.

4.6) If the SELLER cannot fulfill its contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, it notifies the consumer of this situation before the contractual performance obligation expires and returns the total price to the BUYER within 10 business days.

4.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.8) After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, not due to the BUYER's fault, within 3 days, provided that the BUYER has delivered the product to him. must be returned to the SELLER within In this case, the shipping costs belong to the BUYER.

4.9) If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER may not be able to intervene in any way for the possible delays and it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank. already accepting.





You can send the product you want to change or return, within 14 days from the delivery date, with two copies of the invoice for the product, stating the change/return on the back of the invoice.


Return and return shipping costs for returns and exchanges belong to the buyer.

You can call the courier to your address by calling Ups Kargo customer service. At this stage, it is sufficient to specify our company agreement code to the incoming courier. Shipping fees are deducted from the product price and refunded to your card.


If the cargo delivery cannot be provided by the customer (wrong address is specified, cannot be found at the address, the cargo is abandoned after delivery), the cargo fees belong to the buyer.


Due to hygiene reasons, there are no returns or exchanges on our jewelry, underwear subgroups and products such as masks.

Our Customer Service will contact you in case of possible price differences in exchange transactions.

You can get your shipping code from the cargo company in order to track your exchange and return shipments.




UPS Shipping: 07FE00



Caferağa mh. fashion cd. No: 28/B


Exchanges and Returns from Stores


You can instantly change the orders made on retrobird.com.tr and Retrobird mobile applications, for which the discount amount has not been applied, from our stores within 14 days.

For other exchanges and returns, you can deliver our products to our stores and start your exchange / return process through our stores. Our stores will deliver the products you want to change or return to our center as soon as possible and your transaction will be carried out.

Our stores will act as the delivery point in this process and will initiate the process for your return transactions.



Refunds for purchases made with a credit card are made to the credit card from which the purchase was made. The difference cannot be refunded to a credit card or cash. Refunds to credit cards will be credited to your card account within 10 working days, depending on your bank.

In your installment payments;

    The entire amount of the refund is made by us at once to the bank to which your credit card belongs.
    You can see the refund amount as a "plus balance" balance on your next statement. Your bank returns the installment amount to your card in the number of installments you choose per month.
    If any installment payment has been made before the refund, your bank will deposit the entire balance of the installments you have paid in the month after the refund.

The repayment period of your payments made by Debit Card or Credit Card differs according to the banks. You can learn your payment information from your bank or check your account statement.

The refund of your payments made by wire transfer/EFT is refunded by wire transfer to the account number to which the EFT or wire transfer is linked or sent.

The gift voucher price you use for returned products is not redefined to your account. The coupons given during the campaign cannot be used after the end of the campaign.

Shipping-delivery fee is non-refundable.


Customer service


You can contact us through the following communication channels for style consultancy, questions about your orders, questions about exchange/returns and all issues related to Retrobird.

Phone: 0544 270 80 91

E-Mail: [email protected]

    In case of return of purchased products; The SELLER shall return the entire amount collected to the credit card from which the collection was made at once. The bank makes the payment refund to the CUSTOMER credit cards in the same installments as the CUSTOMER bought the product in installments. If the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the CUSTOMER will receive a month more than the number of installments he has paid before the return, after the installments of the sale are paid, and will be deducted from his current debts.


CUSTOMER acknowledges and undertakes that he/she has read and accepted this procedure.


BUYER; In distance contracts for the sale of goods, the product can use its right to withdraw from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, within 14 (fourteen) business days from the date of delivery of the product to itself or to the person/organization at the address indicated. In distance contracts related to service provision, this period starts on the date of signing of the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 business days and the product must not be used within the framework of the provisions of article 5-e. If this right is exercised,
a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
b) The petition stated while exercising the right of withdrawal,
c) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
e) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. Custom sizes and products cannot be returned by the SELLER. Earrings etc. products that require hygiene cannot be returned by the SELLER. The products for which the right of withdrawal is requested must not be used. Technological products that have been opened for once, cannot be returned by the SELLER.
f) In the event that the amount of using the shopping checks issued by the SELLER is lowered due to the exercise of the right of withdrawal, the amount of the shopping check used within the scope of the campaign is cancelled.


In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the BUYER's or SELLER's settlement are authorized up to the value declared by the Ministry of Industry and Trade. They are the authorities to be applied by the buyer.

In the event that the order is realized, the BUYER is deemed to have accepted all the terms of this contract.

This Agreement is made for commercial purposes.